RETURNS AND EXCHANGES

We offer refunds and exchanges and are happy to help you. The buyer has the right to return the product within 14 days of receiving it. Within 14 days of receiving the product, the buyer must notify the seller in writing by e-mail: info@munxi.si that he is not satisfied with the product or that he withdraws from the contract. The product must then be returned within 14 days of notification of withdrawal. Return of the product within the withdrawal period is considered a notice of withdrawal from the contract.

 

Are returns and exchanges free?

The buyer is obliged to bear the costs that occurred in returning the object of purchase. The provider does not accept redemption shipments.

The goods must be unused, unopened, undamaged and in the original packaging. A copy of the invoice and a complaint form, which the customer receives by e-mail, must be attached.

The buyer cannot and must not use the received item without hindrance during the withdrawal from the contract. The customer bears the risk of losing, damaging or destroying the product he wants to return or replace.

 

How long does the return or exchange process take?

Exchanges are processed immediately if we have the product in stock. Otherwise, we will help you find another product that you might like. Returns can take 2-3 weeks to process.

The company returns the received payments to the customer with the same means of payment as used by the customer.

In the case of sales contracts, the company may withhold the refund of payments received until the return of the returned goods. Refunds will be made as soon as possible, but no later than within 14 days of receipt of the returned goods.