General terms of the online store www.munxi.si  are composed in accordance to Consumer Protection Act, Personal Data Protection Act and Electronic Communications Act. The consumer is the person who uses our system, the buyer of products in our online store. Online store www.munxi.si is managed by the company Maranello performance , Matej Zajc, s.p., e-commerce service provider. General terms of bussiness include the rights of the munxi.si customer and the bussiness relationship of the provider and the consumer.

The buyer is binded by the general terms which are valid at the moment of purchase . We withold the right to change the general terms of the website munxi.si at any time, without giving any notice. General terms are valid from 1st of April, 2020.

 

Company information

Online store address: www.munxi.si

Full name: MUNXI, Anja Dimnik s.p.

Address: Trdinova ulica 1a, 1241 Kamnik

Current account / IBAN: SI56 0205 4113 3301 481 (Nova Ljubljanska banka dd)

Registration number: 9049924000

Tax number: 41438728

BIC (Swift): LJBASI2X

VAT payer: NO

E-mail: info@munxi.si

The company was entered in the business register of Slovenia on 1st February 2022.

 

Agreeing to the terms of business

These general terms and conditions apply to the sale of products published on the website www.munxi.si . By using the website, each user agrees to be familiar with the general terms and conditions of business and to fully agree with them. By placing an order in any form, you are deemed to have fully accepted these General Terms and Conditions.

 

General information about Munxi.si

The Munxi.si online store is intended for the sale of products for newborns, toddlers and children.

 

Availability of information

The provider undertakes to always provide the buyer with the following information:

• company identity (company name and registered office),
• contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
• essential characteristics of the goods or services (including after-sales services and guarantees),
• availability of products (any product or service offered on the website should be available within a reasonable time),
• conditions of delivery of the product or execution of the service (method, place and deadline of delivery),
• all prices must be clearly and unambiguously set and it must be clearly shown whether they already include taxes and transport costs,
• method of payment and delivery,
• an explanation of the complaint procedure, including all details of the contact person or customer service.
• the period during which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, also if and how much it costs the buyer to return the item.

 

Company copywright

Every content published on the website munxi.si is the property of the company MUNXI, Anja Dimnik s.p. and can be used only for non-commercial purposes. Without  permission of the company MUNXI, Anja Dimnik s.p. they cannot be copied or distribued in any other way. The pictures are only simbolic and they do not reflect the exact qualities of the product or service ( mostly refers to color shades).

Munxi pillows are a proprety  of the company MUNXI, Anja Dimnik s.p. and are protected  by the Office of the Republic of Slovenia for Intellectual Property. Any copying is illegal and criminal.

 

Product range

Product range can in certain cases change on a daily basis. Sometimes it can happen that a certain product is not on stock . If such a case occurs we will notify you and return the money in case you have already payed.

 

Method of payment

Payment to a bank account

The customer pays the payment via the UPN form. Immediately after placing the order, the buyer will be sent an e-mail notification of the summary of the accepted order, along with the information required for transfer to our bank account.

The user undertakes to settle all his obligations to the transaction account of the company MUNXI, Anja Dimnik s.p. within 48 hours of receiving the pro forma invoice.

 

Payment by card

The buyer settles the payment with a credit or debit card.

 

Cash on delivery

The buyer can pay for the products after picking up the delivery service courier. The buyer has an additional commission fee of € 2.

For Slovenia:

You pay the redemption fee for the parcel to the GLS courier upon delivery in cash or by credit/debit card. Whendelivering to Paketomat, payment is possible only by card. If you pay for goods by card, you will be charged an additionalbank fee of 1.2% of the purchase amount, for which GLS will issue an invoice.

For Croatia:

You pay the redemption fee for the parcel to the Overseas Express courier upon delivery in cash or by credit/debit card. When delivering to Paketomat, payment is possible only by card. If you pay for goods by card, you will be charged anadditional bank fee of 1.6% of the purchase amount, for which Overseas Express will issue an invoice.

Issuance of invoice

The bidder issues an invoice to the buyer with a breakdown of costs. You will receive an invoice for the services provided to your e-mail address, which you will entrust to us when placing your order. If you would like to receive it in physical form, please let us know at info@munxi.si

 

Delivery

For goods in stock, the delivery time is 2-7 working days. There is no delivery on weekends and holidays.

 

Delivery costs

The cost of postage is € 4.20 for the territory of Slovenia (GLS delivery service)

The cost of postage is € 4.99 for the territory of Croatia (Overseas Express delivery service)

The cost of postage is € 10.50 for the territory of Austria / Germany (GLS delivery service)

The cost of postage is € 10.50 for the territory of Italy (GLS delivery service)

 

Validity of offers, prices and promotions

All prices are set by the owner of munxi.si and are set in euros. All prices are subject to change. Prices are set as regular prices or prices on discounts. Purchase contract between the offerer and the buyer is made at the moment when the buyer confirms the order (he receives an email of the placed order). From this moment on all prices and all other conditions are fixed for the offerer and the buyer.

Company MUNXI, Anja Dimnik s.p. is liable for value added tax. VAT is calculated. Prices are valid in the moment the order is placed and do not have predetermined validity. The prices apply in the cases of payment (according to the proforma invoice). Discounts do not add up.

The Munxi.si  online store reserves the right to that a certain product is not in stock and cannot be manufactured at the moment, despite the fact that it is published on the online store.

In the event of a change in the price of the product during the processing of the order, the provider will allow the customer to cancel the purchase or will offer a solution that will allow for a mutual satisfaction.

On the online store Munxi.si promotional codes are occasionally published that bring certain discounts:

• Discounts can be expressed as percentages and as certain amounts.
• Discounts are valid only if used correctly and in a manner published on our website.
• Discounts never add up because they are always tied to just one order.

 

Purchase process

Buying in our online store Munxi.si is easy.

Add an item to the shopping cart

In the online store the customer chooses an item, indicates the quantity of products he wants to order. Then he clicks the »add to shopping cart« button. He can change the quantities of the products in the shopping basket at any time or remove individual products from the basket.

Removing products from the shopping cart

On the website www.munxi.si the is a shopping cart icon in the upper right corner. After clicking on the mentioned icon, the user sees the products that he added to the shopping cart while browsing the online store. To remove an item from the shopping cart the user must click on the shopping cart icon and then on the »X« icon.

Once the cart has been updated, the user can continue shopping by clicking »back to store« button.

Completion of purchase

To complete the order, the user must fill in the required fields:

User information

It is necessary to fill in the required contact information, which we need to confirm and complete the order and further to deliver the product:

- Name, surname, e-mail address, telephone, address, postal code, place and country

Shipping address

If the user wants to deliver the package to an address other than the user, check the box "deliver to another address" and an additional field will open in which all required information is entered.

Comment on your order

To add an additional message, enter this under "Order Notes".

Order overview

The products that the user added to the shopping cart while browsing the online store are shown. The price of the product, the cost of delivery, the total cost of payment and information on the direct banking transaction can be seen in the shopping cart before the order is completed. Before completing the order, the customer undertakes to read the terms of business of the Munxi.si website and confirm that he agrees with them.

Completion of the order

By clicking on the »buy now« button the order is completed and changes are no longer possible. If the order was completed successfully the following text will appear on the website: »Thank you. Your order has been accepted.«

Other information is also displayed: order number, order date, e-mail address, final amount with postage and selected payment method. Details of our bank account are displayed to the customer, as well as details and specifications of the placed order, which the customer can look at again and report any irregularities to the e-mail (info@munxi.si). At the end, the payer's address and delivery address are also displayed. Within a few minutes of placing the order, the customer will receive an e-mail notification: “Your Munxi order has been accepted “ , detailing the product specification and value , as well as re-listing our bank account details and delivery information. As soon as the buyer receives the notice for payment, he must pay the full amount of the order within 48 hours. If the customer does not settle the order, the order is cancelled.

The seller will review every order. If an ordered item is exceptionally out of stock or in the event of a possible incorrect price of the product, which may occur due to an error in electronic data transmission, the seller reserves the right to reject the order and offers the buyer to buy a similar product in stock. The buyer can accept the new offer, but he can also reject it and withdraw from the order without any costs.

After receiving the payment confirmation, the seller will start making the ordered product, whose delivery time is 1-7 working days.

 

Return and exchange of products and the right withdrawal until purchase

We offer refunds and exchanges and are happy to help. The buyer has the right to return the product within 14 days of receiving it. Within 14 days of receiving the product, the buyer must notify the seller in writing by e-mail: info@munxi.si that he is not satisfied with the product or that he withdraws from the contract. The product must then be returned within 14 days of notification of withdrawal. Return of the product within the withdrawal period is considered a notice of withdrawal from the contract.

 

Are returns and exchanges free?

The buyer is obliged to bear the costs that occurred in returning the object of purchase. The provider does not accept redemption shipments.

The goods must be unused, unopened, undamaged and in the original packaging. A copy of the invoice and a complaint form, which the customer receives by e-mail, must be attached.

The buyer cannot and must not use the received item without hindrance during the withdrawal from the contract. The customer bears the risk of losing, damaging or destroying the product he wants to return or replace.

 

How long does the return or exchange process take?

Exchanges are processed immediately if we have the product in stock. Otherwise, we will help you find another product that you might like. Returns can take 2-3 weeks to process.

The company returns the received payments to the customer with the same means of payment as used by the customer.

In the case of sales contracts, the company may withhold the refund of payments received until the return of the returned goods. Refunds will be made as soon as possible, but no later than within 14 days of receipt of the returned goods.

 

Reclamation

Products are defective if they do not meet technical standards. The buyer must declare obvious defects in the delivered products, noticeable without special attention, no later than 14 days after receipt. Obvious errors can no longer be claimed later. In the event of a justified complaint, the buyer has the right to a replacement purchase or, where this is not possible, has the right to request the cancellation of the contract. The buyer must describe the defect in more detail in the defect notice and allow the seller to inspect the item.

If the wrong products are delivered, the customer returns the delivered products and the seller will replace them with the appropriate ones free of charge. In this case, the provider also covers the cost of postage. The buyer does not cover the cost of returning the advertised products if no error was found on the part of the seller. Originally delivered products can only be returned unused, undamaged and in the same packaging.

 

Data security

The company is committed to the permanent protection of all personal data of users / customers in accordance with ZVOP-1. Data on is stored only on the companies' servers and in no case will we pass them on to unauthorized persons. The company uses data of the customers exclusively for the purpose of filling in the order form (sending information materials, offers, invoices) and other necessary communication. In case of problems or ambiguities in the use of the website, the website owner reserves the right to contact the customer through means of distance communication.

 

Cookies

Cookies are small text files that are stored on your computer when you visit our website and do not harm your hardware or software. Their storage is under the full control of the user's browser - the user can restrict or disable the storage of cookies if desired. Cookies are not harmful and are always time limited.

The use of cookies in the European Union (EU) is governed by the Privacy and Electronic Communications Directive 2002/58 / EC, the article relating to cookies and similar technologies has been amended by Directive 136/2009.

In Slovenian legislation, the use of cookies is determined by the Electronic Communications Act or ZEKom-1 (Official Gazette No. 109/2012), Article 157 of which represents the legal basis for the care for the privacy of Internet users.

The Munxi.si website uses cookies for the operation of the site, which does not store personal data, but monitors the activities of visitors and interests in order to provide a better user experience. By using the website, visitors agree to their use.

 

Disclaimer

All users use all published content at their own risk.

The Munxi.si online store reserves the right to change the terms of business at any time in any way and without prior notice.

 

Complaints and disputes

The Munxi online store follows the laws regarding CONSUMER PROTECTION. We accept any customer complaints regarding the offers of the Munxi.si online store by e-mail info@munxi.si and we do our best to fulfill our duty to satisfy customers. The company protects the information of the complainant and does not disclose it to third parties, except at the express request of the complainant.

The company is aware that an essential feature of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. That is why we are doing our best to resolve any disputes amicably.

In the case of judicial settlement of disputes, the competent court is the place of residence of the customer.

At Munxi.si the priority is a satisfied customer. We are available for our customers at any time via e-mail info@munxi.si . We will be happy to assist you.

 

Rules of prize games

General terms

The organizer of the prize game is the company MUNXI, Anja Dimnik s.p., Trdinova ulica 1a, 1241 Kamnik. The participant in the prize game is a person who participates in the announced prize campaigns.

 

Right and rules in the prize game

The prize draw is in no way connected to the social network Facebook / Instagram and is in no way sponsored, supported or organized by Facebook / Instagram. The recipient of the data made available by the participant is not Facebook / Instagram, but the organizer. The content of the prize draw is the sole responsibility of the organizer - not Facebook / Instagram. Facebook / Instagram assumes no responsibility in connection with the prize games.

The conditions of the prize game and additional information about the prize game are published under each Instagram / Facebook post, including the duration of the prize game.

 

Participants in the prize game

Participation in the prize draw is subject only to the restrictions set out in these rules of the prize draw.

Persons with permanent residence in the Republic of Slovenia over the age of 18 who meet the conditions for participation specified in these conditions may participate in the prize draw. Children under the age of 18 can participate in the prize draw with the consent of their parents or legal representatives. Legal entities are not allowed to participate in the prize draw.

The condition for participation in the prize game is that the participants are familiar with and agree with all the rules of the prize game. By participating in the prize draw, the participant is considered to agree to all conditions and rules related to the prize draw. Purchase is not a condition for participation in the prize game.

 

Instructions for price games

The participant participates in the prize game by fulfilling the stated conditions published under the Facebook / Instagram post on the Facebook / Instagram page. The participant can participate once – in exception several times, if this is specifically stated in the conditions. If the participant is a minor, he / she must obtain the permission of a parent or legal guardian to participate in the prize draw. A minor may accept the prize only if it is drawn with the consent of a parent or legal guardian.

 

Prize game winners

As a part of a prize draw, the organizer will award the prize mentioned under the Facebook / Instagram post in the text.

The draw will be conducted by the organizer and will not be public. It will be done with the help of a computer program based on the submitted comments and likes. Exceptionally, the draw is made in public.

By participating in the prize game, the participant agrees to the publication of the name and surname or username.

The organizer will notify the winner of the received prize no later than 3 (three) working days after the draw or after the end of the prize game, by posting on the Facebook / Instagram profile and by inviting him to send a private message to Facebook / Instagram with his name, surname and address, where the organizer will send him further instructions for receiving the prize.

In case that the winner does not respond within 3 (three) working days from the notification of receipt of the prize on the Facebook / Instagram profile, it will be considered that he withdraws his participation in the prize game and at the same time he waives the right to the prize.

When the organizer will receive all the information needed to send the prize, it will be sent to the winner by post within 30 (thirty) working days.

 

Prizes

Prizes are listed under an individual post.

The prize cannot be exchanged for money or any other product.

The right to accept the prize cannot be transferred to a third party.

Participants are acquainted with the possibility of winning a prize, which may be subject to taxation under the Personal Income Tax Act. The advance payment of personal income tax for prizes is paid by the organizer and the winners are obliged to submit detailed personal data in writing (name and surname, address of permanent residence, their tax number) to the organizer in writing as personal income taxpayers (paragraph 2 of Article 35 of ZDavP-2) no later than 14 days from the receipt of the notification of receipt of the prize (or within another period specified in the notification). Submission of the above data is a condition for accepting any prize whose value exceeds EUR 42 including VAT. If the winner does not provide the organizer with this information within the required time, he is not entitled to request the co-organizers to hand over the prize. In these cases (co-organizers or late submission of prescribed personal data), the co-organizers are free of all obligations arising from these rules to the winner. In case the winner is a minor, the organizer will pay an advance income tax for his parents or. his legal representative. Other possible tax liabilities or any other costs related to the prize are borne by the winner himself.

 

Exclusion from the prize draw

In case of violation of the stated rules of the prize game, the organizer reserves the right to exclude violators from the prize game without prior notice. Persons who use illegal gadgets or otherwise obtain benefits through manipulation (one natural person with multiple Facebook profiles) will be excluded. Persons participating on behalf of third parties (with or without their knowledge) may also be excluded from the prize draw. It is also considered a violation to cooperate through prize game associations, automatic services and, above all, through a professional service with prize games. In case of exclusion of participation from the prize game, the winner may subsequently be deprived of prizes or. the prizes already awarded are required from the winner. If the subsequently excluded winner no longer has the prize handed over, a monetary amount in the amount of the value of the received prize may be demanded from him

Exclusion of liability

The organizer is not responsible for direct or indirect damage resulting from participation in the prize game, if the server is unavailable, unless this can be attributed to extremely negligent or intentional acts that the organizer is obliged to represent. In addition, the organizer is not responsible for any technical errors and disturbances, power outages or electricity. In the event of an early termination of the prize draw for reasons other than his own, the organizer reserves the right to award prizes to those who participated in the prize draw until the moment of suspension or not to complete the prize draw without any obligation to participants.

 

Protecting the privacy of personal data

The organizer of the prize game protects all personal data obtained from the participants during the prize game in accordance with the regulations governing the protection of personal data. The organizer may use the personal data obtained from the participants exclusively for the purposes for which they were obtained. The participant of the prize game agrees that the organizer can send him notifications regarding the offer of the organizer. The participant or his guardian or legal representative may at any time revoke his consent to the use of personal data obtained in the prize draw for the purposes of direct marketing. The organizer of the prize game reserves the right to organize the award ceremony as a public event. By participating in the prize draw, the participant allows his / her name and address to be used in the audio, photo and video material of the prize draw organizer. The winner allows the organizer of the prize game to publish his / her personal data in the media and on the World Wide Web for the purpose of informing about the results of the draw or receiving the prize.

 

Publication of rules of the prize game

In the event of any dispute or ambiguity, these rules shall be deemed to be primary in relation to any other publications, whether in printed, electronic or any other form.